Shipping +Return Policy

  1. Our default shipping agent is UPS, Canada Post OR Fed Ex.
  • Please note that UPS and Fed Ex will use Purolator in certain rural areas.
  • Due to high UPS and Fed Ex surcharges for certain rural areas, which are not reflected in the online shipping quote, Lark Artisan Supply Inc. has the right to change the courier for your order to Canada Post.
  1. In all cases we pass on our heavily discounted rates to you, our customer. We do not operate our Shipping Department as a profit-making center. Please note that your shipping cost is calculated online with integrated shipping modules, using annual negotiated discounted rates. These online shipping quotes are estimates based on weight and volume calculations. We reserve the right to change the shipping charges, but if this occurs, you will be contacted for approval before your order is processed.
  2. Orders are shipped from our warehouse on Vancouver Island, Canada. We currently ship by ground courier to all provinces in Canada.
  3. Lark Artisan Supply Inc. takes no responsibility for any losses, damages or delays that may occur. Similarly, we must be notified should additional insurance be required. Without notification we ship products without insurance. Please note that transporters often do not heat their trucks in winter, nor refrigerate them in summer. This will not harm the integrity of the product. Simply leave the product at room temperature for 24 hours before opening. Occasionally, stirring the product before use will be required to regain its consistency.
  4. Additional Charges:

If you call the carrier to re-direct your parcel to another address, or if your address is input incorrectly or missing information, and requires the carrier to update the information, there will be a charge of between $10 and $15 (add per box) that will be billed to the customer.

  1. Alternative shipping methods are available on request; however, we take no responsibility for shipping that is arranged by our customers. This includes the following:
  • Customers using their own shipping account
  • Customers using their own courier
  • Customers arranging for a third party to facilitate shipping.

Should a customer decide to handle their own shipping arrangements, we require that a WAIVER be signed. This ensures that we are not held responsible for any shipping issue outside of our control; similarly, in the event that we receive a shipping related invoice under these conditions, it will authorize us to process the customer’s credit card.

Please note that in all instances where payment is required, a copy of the invoice will be forwarded with receipt for payment.

  1. Essential Oils are classified as Hazardous Goods when shipped by air. Because of this only ground shipments are available for essential oils. Express shipments (Air) are available for the rest of the products.
  2. Lark Artisan Supply Inc. will not be held responsible for refunding the cost of freight for Expedited or Express shipments or on any orders that are delayed for reasons outside of our control

Order Cancellations

Orders are usually processed within three (3) days, though the actual amount of time will vary depending upon the season. Orders placed on the weekend may be processed before regular office hours on the Monday morning. All orders cancelled after they have been filled at the plant will be charged a 15% restocking fee.

Returns

ALL SALES ARE FINAL. We offer 20ml and 110 ml options so you can test before buying larger quantities.  We do not accept returns on any products unless we have made a mistake when shipping.  Everyone has a different sense of smell.  We encourage you to try a one sample size before buying a larger quantity so you can smell and test in your application to see if the fragrance is agreeable to you and your application, as all sales are final. In order to maintain our high sanitary standards we regret that we are unable to accept returns due to buyers’ remorse. This protects all of our customers from the possibility of contamination, and there are no exceptions to this policy. We offer 20 ml + 110ml options to use as testers so you can test in your own application using your own supplies prior to purchasing a larger quantity. It is at your risk that you purchase a larger bottle without first testing. Our fragrance oils are considered a specialty item.  For sanitary reasons, once a package has been received, we can no longer vouch for the contents.  We cannot take products of any nature back and resell them; therefore, we do not accept product returns.  We do not offer any type of product exchanges. Please try our 20ml or 110ml options prior to purchasing a larger quantity.

There are no refunds for oils you simply do not like or that don’t smell as you imagined it would.    

THERE ARE NO REFUNDS FOR 20ml or 110ml Fragrance oils. These sizes are available for your testing prior to purchasing a larger quantities.

Fragrances with the same name from different companies will more than likely smell different as we don’t purchase from the same manufacturers nor do we all purchase the same grade, or quality of fragrance oil.