FAQ’s

What are my Delivery Options?

We will contact you the day prior to your delivery day to give you the estimated time frame for your delivery. Orders over 150 lbs are subject to an additional fee

  • Shawnigan Lake – Nanaimo on Tuesdays
  • Victoria on Wednesdays

***Orders must be placed by noon the day prior to our delivery. 

 

What is your order processing time?

We aim to process all orders within 3 business days, however depending on the volume of orders processing time may be delayed. We will notify you of any delays and post updates on our website. We will continue to do our best to process all orders in a timely manner while taking the necessary steps to ensure our team and our customers are safe. We thank you for understanding and appreciate your patience during these times

Can I return my product?

We strive to make sure our customers are happy, if you do need to return an order, we have a 14-day return policy on most items.

Please see our return policy for more information.

How can I qualify for free shipping?

Free shipping for orders over $200, includes all products except vessels, single item quantities 20 lbs or over.